Shopmate Account and Data Deletion

Delete from inside the app

1. Open Shopmate.
2. Sign in with the Google account used for cloud sync.
3. Open Settings.
4. Tap Delete account and cloud data.
5. Confirm the request after Google re-authentication.

The request is scheduled with a 5-day grace period. You can cancel it in the same screen before processing starts.

Request deletion without the app

If you already uninstalled the app or cannot access the in-app flow, email support from the Google account used with Shopmate, or include that email address in your request.

Your request should include:

• The Google account email used with Shopmate.
• A clear request to delete the Shopmate cloud account and data.
• Whether you still have access to the app, so support can guide you to the in-app flow when possible.

Support may ask for reasonable verification before deleting cloud account data. Manual requests are handled with the same 5-day grace period when the account can be identified. Do not send passwords or payment information.

What is deleted or cleaned

• Firebase Authentication user for the Shopmate account.
• User profile and cloud access documents.
• Memberships in cloud lists.
• Related invites.
• Owned private cloud lists and their known subcollections.
• Actor references in retained item or activity records, where applicable.

Shared lists

If your account owns shared cloud lists with other active members, the deletion may require one of these actions first:

• Transfer ownership to another active member.
• Delete the shared list for everyone.

Data that belongs to other participants, or shared list content that remains available after ownership transfer, may remain after your identifying account references are removed or anonymized.

Local device data

Uninstalling the app removes local app data according to the operating system behavior, but it does not reliably notify Shopmate or Firebase and does not delete a cloud account.

Local-only lists on a device can be removed by deleting them in the app or uninstalling the app.

Contact

For account deletion requests or privacy questions, contact us at:

flockly.support@gmail.com

Please include the Google account email associated with your Shopmate account and clearly state that you are requesting account deletion.